Support Chat

Support Chat is your direct line to Bookora. You exchange messages with Kora (the AI assistant, marked with an AI chip) and a human Specialist when needed. The chat keeps full history, shows typing indicators, and supports plain-text messages.

How to get there

• Settings tab > Chat, or
• The unread chat badge on the Home screen.

What you can do

• Ask any question about Bookora and get an immediate answer.
• Report a bug or suggest a new feature.
• Get a human reply when your question needs one.
• See your full conversation history.
• Get a push notification when there’s a new reply.
• Long-press any message to copy its text.

Send a message

1. Open the chat. The first time, you’ll see a short welcome.
2. Type in the Type a message... field at the bottom.
3. Tap the send icon. Your message appears on the right side of the conversation.
4. A typing indicator appears while a reply is being prepared.
5. Replies from Kora (the AI assistant) appear on the left with a Kora label and an AI chip. Replies from a human Specialist appear with a different avatar and the Specialist label.

Load older messages

Scroll up to load older messages. The conversation pages 100 at a time.

What you can ask

• How a feature works (the AI can answer from this help center’s content).
• Where to find something in the app.
• A bug report — describe what went wrong in writing.
• A feature request — describe what you’d like added.

If your question is account-specific (for example, “my client wasn’t imported correctly” or “this booking went to the wrong time”), start the conversation in the chat. The chat is text-only, so when a screenshot, screen recording, or any other file is needed, send it to support@bookora.me and reference the issue you’re already discussing in chat.

Sending files, screenshots, or videos

The chat does not accept attachments of any kind — no images, screenshots, screen recordings, audio, or documents. To share a file with support:

1. Email it to support@bookora.me.
2. Include a short description and, if you’ve already started a chat, mention that you’re following up from the in-app chat.
3. Keep the chat open for any further back-and-forth.

Limits and things to know

• The chat is plain text only. No attachments, images, screenshots, screen recordings, audio, or video calls. Send files to support@bookora.me instead.
• You can’t edit or delete a message after sending.
• You can’t search the message history.
• You can’t export the conversation.
• The chat is available on every plan — free and premium.
• The AI only answers Bookora questions. It declines off-topic questions such as politics, jokes, coding help, or math.
• Very short messages or messages in mixed languages can be misclassified. Write a full sentence in the language you want a reply in.
• The AI never quotes specific subscription prices or release dates — those change. Check the app for current pricing, and feature requests don’t come with a promised delivery date.

Common issues

• Failed to send message. A network issue. The message wasn’t added to the list — tap send again.
• Failed to load messages. A network or server issue. The screen still shows cached messages.
• The typing indicator never stops. It’s a stuck animation, not a real long compose. Wait a few seconds and send your question again if no reply arrives.
• The AI chip is missing on a message I expected from Kora. That message came from a human Specialist who took over the thread. The handoff is automatic.
• Could not open Chat when tapping from Home. Restart the app and try again. If it keeps happening, email support@bookora.me.
• No reply has arrived. Auto-replies are near-instant; human replies depend on staff availability. If you’re waiting on a human, the AI may handle simpler questions in the meantime.
• Push notifications for new replies aren’t arriving. Open the chat — the unread count clears on view. If you never get push notifications, check that they’re enabled in your phone’s settings.
• Kora replied in English but I wrote in another language. Very short or ambiguous messages default to English. Write a full sentence in your language and try again.

Refunds and account-specific issues

• For subscription refunds, see Subscription. Refunds are handled by Apple or Google, not by Bookora.
• For account-specific issues that need someone to look at your data — or any time you have a screenshot, screen recording, or other file to share — email support@bookora.me. That’s the fastest way to get a fix, since the in-app chat can’t accept attachments.

Need help?

If the in-app chat isn’t enough, email support@bookora.me.