Online Booking

Online Booking gives you a public link clients can use to book appointments themselves. They pick a service, pick a time, fill in their contact details, and confirm. New bookings appear on your calendar as requests you can accept or decline.

Online Booking is a premium feature. See Subscription.

How to get there

• Home tab > Online Booking tile, or
• Settings tab > Online Booking.

What you can do

• Share a personal booking link with clients (one unique link per account).
• Choose which services and which addresses are available for online booking.
• Set how far ahead clients can book and how much notice you need.
• Receive incoming bookings on your calendar with an Online Booking badge.
• Accept or decline each request from the appointment details screen.
• Customize the message that goes out with your booking link.

Before you turn it on

To get the best results, make sure you have:

• At least one service with Allow online booking ON. See Services.
• At least one address with Allow booking at this address ON. See Addresses.
• Working hours set for upcoming days. See Working Hours.
• Your contact details filled in under Settings > Personal Details.

Services are the only required item. Contact details and a booking address are strongly recommended so clients see a complete booking page.

Turn online booking on

1. Open Home > Online Booking.
2. Toggle Enable Online Booking ON. If you’re not already on premium, you may be prompted to upgrade.
3. After the toggle is on, the Share Your Booking Link card appears with your unique URL.

Share your booking link

1. On the Online Booking page, tap the Share Your Booking Link card.
2. Pick an action in the sheet:
   • Copy link — copies just the URL to the clipboard.
   • Share message — opens your phone’s share sheet with the pre-filled message and your URL. From there you can send via Messages, WhatsApp, Email, Instagram, or any installed app.
3. To customize the message, tap Edit message. The {url} placeholder is locked — it’s how your URL gets injected when shared. Type your message around it. The editor shows a live character counter; the message is capped at 500 characters.
4. Tap Save. A toast confirms the change.

Configure booking rules

The Online Booking page is a stack of cards you can adjust top to bottom. See Booking Settings for the full reference, including booking window, advance notice, slot intervals, and cancellation policy URL.

What happens when a client books

When a client books through your link, the appointment appears on your calendar with an Online Booking badge and a pending status. Bookora links the booking to an existing client when the phone number matches, or creates a new client otherwise. Open the appointment to act on it: Accept confirms the booking, and Decline deletes it. If the client has notifications enabled, both actions offer to send them a message. See Booking Requests.

What clients see

• Your booking page shows your bookable services, your booking addresses, and your available slots.
• The slot times are shown in the client’s own timezone — they see the times that are relevant to them, while you see the booking in your local timezone.
• The booking flow steps the client through service > day > slot > contact details > confirm.
• If a client leaves the booking page mid-flow they may need to start over from your link.

Limits and things to know

• The booking link is auto-generated. The exact slug is set by Bookora and is not customizable from this view.
• Online Booking is premium-only. If your subscription expires, the toggle is automatically turned off and your booking page becomes unavailable until you renew.
• You can edit the sharing message but the {url} placeholder is protected — you can’t delete or duplicate it. The message is capped at 500 characters.
• Your booking link is a single shareable URL — it works in any channel with no setup, expiration, or per-recipient configuration.
• You can’t theme the public page’s colors, fonts, or logo from this view.
• Online bookings are single-occurrence only. Clients can’t book a recurring series.
• There’s no per-day, per-location block. If you want to make a specific address unavailable on a specific date, edit your working hours for that date instead — see Working Hours.

Common issues

• The Enable toggle flips back off after I tap it. The premium upgrade was cancelled or the purchase failed. Open Subscription and try again.

• Clients see no slots on my booking page. Walk through the checks in order:

  1. Enable Online Booking is ON.
  2. At least one service has Allow online booking ON.
  3. You have working hours for upcoming days.
  4. At least one address has Allow booking at this address ON.
  5. Advance notice isn’t so high that all visible days are excluded.
  6. The booking window isn’t set to today only.

  See Booking Settings.

• The link returns “unavailable” or a blank page. Online Booking is off, your subscription has expired, or no services are bookable. Re-check the items above.

• Tapping the share card does nothing. Make sure you allowed system clipboard or share permissions when first prompted.

• I can’t delete the {url} placeholder. That’s intentional — it’s the only way the link gets inserted when shared.

• Saving the sharing message fails. Usually a network issue. Try again, and check that the message isn’t longer than 500 characters.

• A client says the time on the booking page is different from the time on my side. That’s expected. Clients see slots in their own timezone; you see the booking in your local timezone. The booking still represents the same moment in time.

Need help?

If you need help with Online Booking, email support@bookora.me.