Booking Requests

When a client books through your online booking page, the appointment appears on your calendar with an Online Booking badge and a pending status. You can review the details and accept or decline it from the appointment details screen.

How to get there

Calendar tab > tap any appointment with the Online Booking badge > scroll to the Action Required section near the top of the details screen.

What you can do

• Review the client’s name, phone, time, services, and total price for the booking.
• Read the client’s comment from the booking flow — it’s saved to the appointment’s Notes field.
• Accept the booking — it stays on your calendar as a confirmed appointment.
• Decline the booking — it’s removed from your calendar.
• Optionally notify the client when you accept or decline, if the client has notifications enabled.

Accept a booking

1. Open the appointment from the calendar. The header shows an Online Booking badge.
2. Read the booking details: client name and phone, time, services, total price.
3. Tap Accept. If the client has notifications enabled, a dialog asks whether to notify them — tick Notify client about this action to send the Accepted message, or leave it off to accept silently. The checkbox is off by default. If the client doesn’t have notifications enabled, the dialog is skipped and acceptance is immediate.
4. Confirm. The Action Required section disappears and the appointment stays on your calendar as a confirmed appointment.

Decline a booking

1. Open the appointment and find the Action Required section.
2. Tap Decline.
3. A confirmation dialog appears because declining deletes the appointment. If the client has notifications enabled, tick Notify client about this action to send them a cancellation message — the checkbox is off by default. If the client doesn’t have notifications enabled, the dialog only asks you to confirm the delete.
4. Confirm. The appointment is removed from your calendar.

Where the client’s details live

When a booking comes in:

• The client’s comment from the last step of the booking flow is saved to the appointment’s Notes. Open the appointment to read it.
• The client’s Instagram username (if provided) is stored on their client profile — not on the appointment. Open the client from the Clients tab to see it. See Clients.

Limits and things to know

• Only pending bookings show the Action Required section. Once accepted or declined, the section disappears.
• Decline removes the appointment entirely — there’s no separate “declined” status on your calendar.
• Accept and decline are final. There’s no undo. If you decline by mistake, contact the client and ask them to rebook.
• A pending booking is a normal appointment — you can edit the time, service, price, notes, or any other field through the standard appointment editor before accepting or declining. Editing doesn’t change the pending status.
• You can’t accept or decline directly from a push notification — open the appointment to act on it.
• Batch accept or decline (handling several pending bookings at once) is not supported.
• Online bookings are always single-occurrence — clients can’t book a recurring series.

Common issues

• The Action Required section is missing. The booking is no longer pending (already accepted), or the appointment was created manually rather than through online booking.
• Failed to update booking status. Network or server issue. The buttons stay visible so you can try again.
• The client didn’t get a notification after I accepted. The notify dialog only appears if the client has notifications enabled — confirm the toggle is ON for that client. If it is, make sure you ticked Notify client about this action in the dialog before confirming. Then check the Notifications history for the delivery status of the Accepted message.
• A booking I declined still shows on the calendar. Tap the refresh icon in the Calendar header, or reopen the tab.
• I accidentally declined a booking. It’s already removed. Contact the client and ask them to rebook through your link.

Need help?

If you need help with booking requests, email support@bookora.me.