Notifications

The Notifications hub is where you send messages to clients about their appointments. It combines three things in one place: a queue of pending notifications, templates for each appointment event, and a full history of everything that’s been sent.

How to get there

Home tab > Notifications tile. The badge on the tile shows how many notifications are pending.

What you can do

• Send pending notifications via WhatsApp on the free plan.
• Enable automated email and Telegram reminders on premium.
• Edit the message template for each type of notification.
• Browse the full history filtered by date or status.

The hub at a glance

The hub has four cards:

• Automation — premium-only master switch and per-channel toggles (Email, Telegram).
• Pending — quick link to the History page filtered to Waiting status, with a count of how many are queued.
• Templates — edit the message text for each trigger.
• History — full archive of every notification, with status tabs and filters.

Send a pending notification via WhatsApp

This flow works on every plan and is the simplest way to message a client.

1. From the hub, tap Pending.
2. The list shows all waiting notifications grouped by appointment.
3. Tap a row to see the full message and the client’s phone.
4. Tap the send action. Bookora opens WhatsApp with the message and phone number pre-filled, and marks the notification as sent.
5. Send from WhatsApp. The notification moves to Sent in your history.

If WhatsApp isn’t installed, Bookora falls back to WhatsApp Web in your browser.

Customize a template

1. From the hub, tap Templates.
2. Each trigger type has its own card:
   • Created — when a booking is first made.
   • Updated — when an appointment is rescheduled or details change.
   • Canceled — when an appointment is deleted, including when you decline an online booking request. The same template covers both cases.
   • Accepted — when you accept an online booking request and choose to notify the client.
   • Scheduled — a reminder before the appointment.
3. Tap Edit on the template you want to change.
4. The editor opens with the current text and a row of variable chips: Service, Date, Time, Cost, Address. Tap a chip to insert it at the cursor.
5. Tap Save.

Enable notifications for a client

Notifications only go out for clients who have notifications enabled on their profile. To turn them on:

1. Open the Clients tab and tap the client.
2. Tap the edit icon to enter edit mode.
3. Toggle the notifications switch ON and save.

See Clients for more.

Turn on automated channels (premium)

1. Open the Automation card.
2. Toggle the master switch ON.
3. Pick the channels to use: Email, Telegram, or both.
4. Save your changes.

On premium, notifications are queued automatically when an appointment is created, updated, or canceled, and a scheduled reminder is sent before the appointment.

The only channels supported for automated delivery are Email and Telegram. Email reaches every client who has an email on file; Telegram only works for clients who have linked themselves to your Bookora bot — see the next section.

Connect a client to Telegram

Telegram delivers messages directly into the client’s existing Telegram app. Each client opts in once by tapping your personal connect link.

1. Open the Clients tab and tap the client.
2. Tap the Telegram connect action on the client’s profile to copy their unique connect link.
3. Send the link to the client through any channel (WhatsApp, SMS, Messages, email — whatever you already use with them).
4. The client taps the link. Telegram opens, they tap Start in the Bookora bot, and the bot links them to your account automatically. No further setup is needed on either side.

From the next notification onward, that client’s automated messages will be delivered through Telegram. You can see whether a client is connected to Telegram from their row in the Clients list.

Browse history

1. Open History.
2. Use the status tabs at the top to filter: Waiting, Sending, Sent, Delivered, Seen, Failed.
3. Use the sort icon to flip newest-first or oldest-first.
4. Use the date filter icon to pick a range.
5. Tap Cancel in the filter bar to clear an active filter.

The History page is read-only — you cannot cancel or delete notifications from this view. See the next section for how to stop a pending notification from going out.

Stop a pending notification from going out

There’s no Cancel action on the History page itself. To prevent a pending notification from being sent, take action on the appointment or the client:

• Disable notifications on the appointment. Open the appointment, turn off its notifications toggle, and save. Any pending notifications for that appointment are removed from the queue.
• Disable notifications on the client. Open the client’s profile, turn off their notifications switch, and save. New notifications won’t be queued for that client, and existing pending ones will not be delivered. See Clients.
• Delete or cancel the appointment. Removing the appointment clears any related pending notifications. A Canceled notification may be queued in their place if cancellation messages are configured.

Limits and things to know

• The active channels for automated sending are Email and Telegram.
• WhatsApp on the free plan is manual — you tap each pending notification and send it through WhatsApp.
• Template text must be at least 3 characters; keep it concise.
• One template per trigger. Saving overwrites the previous version.
• Pending notifications keep the template text captured when they were prepared. Editing a template only affects notifications created from that point onward — previously queued ones still go out with the old text. To rewrite a pending notification with the new template, open the related appointment and save it again (no actual changes required); Bookora will regenerate its pending notifications using the current template text.
• Notifications are premium when automated. If your subscription expires, automated notifications stop, the toggles turn off, and pending notifications stop sending. Manual WhatsApp still works.
• A pending notification with no enabled channel will not be delivered. Turn on at least one channel.
• The History page is a log, not a queue editor. To stop a pending notification, disable notifications on the related appointment or on the client’s profile, or remove the appointment.
• You can’t bulk-send pending notifications — they go one at a time via WhatsApp.
• You can’t resend a notification that already shows as sent.
• You can’t preview a template with real client data before saving.

Common issues

• Could not open WhatsApp. Make sure it is installed. Install WhatsApp on your phone, or let Bookora fall back to WhatsApp Web in your browser.
• No phone number available. The client has no phone on file. Edit the client to add one — see Clients.
• Failed to update status. Check history. A status sync failed after sending. Pull to refresh the History page; the status should catch up.
• Template must be at least 3 characters. Empty templates aren’t allowed.
• The template still shows old wording after editing. Make sure you tapped Save and saw the confirmation. Otherwise the edit wasn’t applied.
• I edited the template but clients still receive the old text. Pending notifications were queued before the edit and keep the text from the previous template version. Only notifications queued after you saved the new template use the new wording. To update an already-pending notification, open its appointment and save it again — Bookora will regenerate the pending notifications with the current template text.
• No notifications appear in any tab. Either nothing has triggered yet, or you have a date range filter active. Tap Cancel in the filter bar to clear it.
• The send action doesn’t open WhatsApp. WhatsApp isn’t installed; Bookora falls back to WhatsApp Web in your browser. Make sure you’re online.
• All notifications are failing. No channel is enabled. Open the Automation card and turn on Email, Telegram, or both.
• Telegram notifications aren’t arriving. The client hasn’t tapped your connect link yet, or they revoked the Bookora bot from their side. Open the client’s profile, copy a fresh connect link, and share it with them again.
• Email notifications aren’t arriving. Check that the client’s email is valid and that the message isn’t in their spam folder.
• A notification disappeared. It was canceled because the related appointment was changed, deleted, or had its notifications turned off, or because the client’s notifications were disabled.
• I want to cancel a pending notification but there’s no button on the History page. That’s expected — the History page is read-only. Open the related appointment and turn off its notifications, disable notifications on the client’s profile, or remove the appointment.

Need help?

If you need help with notifications, email support@bookora.me.