Account Deletion

You can request account deletion at any time from the Bookora app. Deletion is final after a 7-day grace period — until then, you can sign back in to cancel.

Cancel your subscription first

Before deleting your account, cancel your subscription. Deleting your account does not automatically cancel your subscription or process a refund.

• iOS: Open your phone’s Settings > tap your name > Subscriptions > Bookora > Cancel Subscription. See Apple’s instructions for details.
• Android: Open the Google Play app > tap your profile > Payments and subscriptions > Subscriptions > Bookora > Cancel subscription.

If you’d like a refund for a recent purchase, request one from your device’s store. See Apple’s refund instructions or your Google Play order history.

Once your subscription is canceled (or you’ve confirmed there isn’t one), you can proceed with account deletion.

How to delete your account

1. Open the Bookora app and go to the Settings tab.
2. Scroll to the bottom of the screen to find Delete Account.
3. Tap Delete Account.
4. A first confirmation explains the 7-day grace period and what will be deleted. Tap Yes to proceed, or No to cancel.
5. A second confirmation asks you to type the phrase shown on screen (Delete my account) into the input field. The confirmation button becomes active once your text matches.
6. Tap Delete my account.

Your account is immediately logged out and enters a 7-day grace period. Subscriptions don’t auto-cancel — make sure you’ve handled that separately.

What happens during the 7-day grace period

• Your account stays in our system but is marked for deletion.
• You can sign back in at any time during these 7 days to cancel the deletion.
• If you don’t cancel within 7 days, permanent deletion begins automatically.

Cancel a pending deletion

If you change your mind during the 7-day grace period:

1. Sign back in to your Bookora account.
2. You’ll see a deletion notification screen automatically.
3. Tap Cancel Deletion.
4. Your account returns to normal immediately.

After the grace period

When the 7 days pass, Bookora begins to permanently delete:

• Your personal profile information.
• Your user-generated content (clients, appointments, services, addresses, consumables, notifications).
• Your preferences and settings.
• Any other personal data associated with your account.

Complete deletion across all systems can take up to 30 days due to standard backup retention. After that, deletion is complete and cannot be reversed.

Third-party services

When Bookora processes your deletion, it also requests deletion of data from third-party services that may hold related information (for example, your Google Calendar connection token). Specific retention policies on those services may apply.

Data retention exceptions

Some information may be retained as described in the Privacy Policy:

• Non-personal, aggregated data for analytical purposes.
• Information required by law.
• Information needed for legitimate business purposes such as fraud prevention.

Limits and things to know

• Deletion is final after the 7-day grace period. Bookora cannot recover the account or its data after that.
• Deleting your account does not cancel your subscription or refund recent charges. Use your device’s store to handle both.
• You can’t delete the account temporarily — there’s no “pause” mode.
• After deletion, signing in with the same email creates a new, empty account.

Common issues

• Failed to request account deletion. Check your internet connection and tap Delete my account again. If it keeps failing, contact support via the in-app chat. See Support Chat.
• The confirmation button stays disabled. Type the phrase shown above the field exactly as it appears (Delete my account).
• I want to delete the account but keep some data. That’s not supported — deletion is all-or-nothing. Export what you need by hand first (for example, by reviewing clients or appointments in the app).
• My subscription auto-renewed after I deleted the account. Deleting Bookora doesn’t cancel the store subscription. Cancel it directly in Apple’s or Google’s store settings.

Need help?

If you have questions before deleting your account, email support@bookora.me.